Powerful Yet Simple Business Lessons Even a Child Can Master
Lesson #1 – They were prepared for their customersWhile waiting for the impending snowmageddon to start, two young boys showed up on my doorstep with a great proposition for removing the 12-24 inches of expected snowfall. They had a great deal – clear my drive on Saturday for $20, clear it on Sunday for $25, or a bundle package of both days for $40. I chose the Saturday service. They then brought out a 3-ring binder, asked me what time I would like them to show up, and diligently added my house number to the 3:30 PM slot.
Lesson # 2 – They got ahead of the competitionWhen I congratulated them on asking me before anyone else had, one of the boys piped up and said, “Well, we heard some big company was calling around and we wanted to get the jump on them.”
Lesson #3 – They showed up and deliveredOn Saturday at 4:00 PM, the boys rang my doorbell, dressed head-to-toe in winter gear, ready to clear my drive. They asked if I still wanted them to clean off my drive and walk. Of course, I was excited to have them do the work.
Lesson #4 – They offered an upsellOnce they were done, they asked me if I would like for them to go ahead and come back the next day – for only $10 more. I readily agreed.
Lesson #5 – They followed up with non-buyersI figured they were kind of busy but surprised to learn they only had seven accounts for the day. Then the little one spoke up and said they were going to call all the maybes that night to see if they could drum up more business. They had even recruited a few friends to help them out.
Lesson #6 – They loved what they didOn Sunday, my favorite young businessmen and friends showed up ready to finish their job. It was evident by the huge smiles on their faces that they were enjoying the sunny, warmed up weather. These young men implemented several business lessons that we adults in the business world tend to forget in our “real” companies. Take a page from these boys – write these lessons down; post them on your wall. If an 11-year-old can do it in the middle of a snowstorm, there’s no reason you can’t do it in your everyday business.
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"You can’t hustle hard enough to overcome a lack of good systems." Laura Posey